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Cancellations, withdrawals and refunds
Cancellations
Whilst every endeavour will be made to conduct all advertised courses, the Institute reserves the right to change or cancel timetables, class locations, course offerings, teachers and other such details or circumstances beyond our control that affect enrolments. Every effort will be made to advise students of any changes. Students automatically receive a refund in this instance.
Withdrawals and refunds
How to withdraw from a class or program
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Contact the Customer Service Centre to formally withdraw
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Complete and submit a Refund application form [PDF 49kb] if you believe you are eligible for a refund as specified in the TAFE QLD Refund Policy
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Notify your teacher of the classes in which you will no longer be enrolled.
Note:
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All outstanding fees/invoices are due and payable immediately (ref: Credit Policy).
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No fees, paid in full or part thereof, will be refunded where students withdraw or cancel enrolment (after the commencement date of the class/es).
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The onus is on the student to complete and return withdrawal and refund applications to the Customer Service Centre, not Faculty/Teaching staff.
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Appropriate documentation will need to be supplied with refund application as evidence if withdrawing after classes have commenced.
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The cost of workbooks issued/purchased or learning resources handed out in class will not be refunded.
TAFE Queensland refund policy
A student will receive a refund if:
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the institute cancels the course or module (automatic refund)
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academic exemption is granted for a module - students must apply within five weeks from the commencement of the module (Form TAFEQ03.V2 to be completed).
A student may receive a refund, less $10 administration charge per cancellation if:
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cancelling and submitting refund application prior to commencement date of module
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an offering by QTAC is received and accepted
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suffering an illness or injury preventing completion of module
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exceptional circumstances prevent completion of module/s - a detailed request must be submitted to the institute director in writing for assessment on a "case-by-case" basis.
An Application For Refund form can be obtained from the Customer Service Centre and must be completed and presented to the Customer Service Centre together with the original receipt.
For cancellations after the commencement date (QTAC, illness etc) supporting documentation must also be presented prior to the completion of module assessment.
When a refund is less than the $10 administration charge per application, no refund will be processed. For formal contracted courses, any changes will need to be negotiated between parties involved (e.g. company contracts).
Refunds may take two to three weeks to process.
Appeals
A person who is refused a fee exemption, refund, or time to pay, may, within fourteen (14) days after written notice is given, apply to the Director Corporate Services for re-consideration of the refusal.
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